Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return and Refund Policy

At Zoipaws, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item. We will review your request and work with you to find an appropriate solution.

Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and in their original packaging where applicable. Proof of purchase or an order confirmation is required.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

Used grooming and personal-care products for pets.
Customized or personalized products.
Items that cannot be returned for hygiene reasons once opened or used.
Gift cards, where applicable.

Items purchased on sale may be eligible for return unless otherwise stated at the time of purchase or required by applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. The time it takes for the refund to appear may depend on your payment provider.

Original shipping fees and return shipping costs may not be refundable, except where required by applicable law or where the return is due to our error.

Exchanges

If you need a different size, color, or item, please contact us before returning your purchase. Exchanges are subject to product availability.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If you have any questions about returns, refunds, or exchanges, please contact our customer support team through the Contact Us page on our website. Please include your order number so we can assist you more efficiently.

At Zoipaws, we are committed to providing a positive shopping experience for you and your furry friend.